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Primrose Schools

Primrose Schools

www.primroseschools.com
What is your customer experience with Primrose Schools?

Primrose Schools Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Primrose Schools has 1.3 star rating based on 16 customer reviews and consumers are mostly dissatisfied.

Positive Feedback

Some locations have a new, attractive building and several teachers receive praise for care and educational focus; a few families reported positive experiences. Many people search Primrose Schools reviews when evaluating options.

Negative Feedback / Risk Areas

  • Pervasive complaints about poor communication and front office responsiveness.
  • Toxic management, high staff turnover, and unstable teacher/child ratios.
  • Serious safety and neglect allegations at multiple franchises.
  • Recurring issues with billing, refunds, and customer service handling.

Key Takeaways for Future Customers

  • Check local licensing and the Missouri Childcare Provider Search or similar state resources before enrolling.
  • Confirm refund, cancellation and billing policies in writing and ask about customer service processes.
  • Visit multiple times, verify staff ratios, meet managers, and read Primrose Schools customer complaints for your specific franchise.
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Media from reviews

Primrose Schools - Horrible school with gestapo tactics implemented
Primrose Schools - Horrible school with gestapo tactics implemented - Image 2Primrose Schools - Toxic workplacePrimrose Schools - CHILD ENDANGERMENTPrimrose Schools - Incompetent and UnreliablePrimrose Schools - Scratches my doughter facePrimrose Schools - Scratches my doughter face - Image 2
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Farid A Nsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Horrible school with gestapo tactics implemented

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Primrose Schools - Horrible school with gestapo tactics implemented
Primrose Schools - Horrible school with gestapo tactics implemented - Image 2

Primrose of wiregrass ranch honored a dietary restriction on my daughters application placed by my kids mother even after it was determined the restriction went against shared parental responsibility and 50/50 custody. After I asked them to remove the restriction they refused.

After asking for their policy and written documentation they still did not provide it. They finally determined that my daughter would not eat any food from school. They then stated all food would come from my home and my daughters mothers home. However they have restricted things from being given to my daughters mothers like cheese and fruit.

They also claimed I threatened them by telling them they need to send me there written policy, documentation, and informing my lawyer. These people are trash, completely unprofessional and have educationally been very useless in helping my daughter excel.

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Preferred solution: apology, compensation, and written policy on why they honor unlawful agreements.

2 comments
Guest

Your lawyer needs to do his own asking for any documentation. Otherwise it looks like an empty threat on your part. That is what he's getting paid for.

Guest
reply icon Replying to comment of Guest-2810551

I’m in Pasco county FL, please provide me the name of a high conflict lawyer working for father’s rights and full custody. I’d appreciate if you could cus I’ve been fighting hard for years.

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Lilypad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Toxic workplace

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Primrose Schools - Toxic workplace
Original review updated Mar 13, 2025

I get terminated for speaking up for myself and on behalf of co-workers who complained so much but were afraid to talk about issues to leadership. I let it weigh on me for months; the stress is not worth the damage to your health, I know that now.

Working with children is my pride and joy - my reason for staying for years. I didn't get to say goodbye to them or to the friends I'd made or to the wonderful parents who knew me well. From day one, the gossip was the biggest challenge - to not join in, that is. I'm at fault too; I admit it, but it's another beast altogether when your supposed 'director, mentor' takes first place at it.

She talked so awful about employees (except for the 3 or 4 who were her besties) and families in such a judgmental way; it was disgusting. Before she became the director, I just tried to not let it bother me, but since filling the position, nothing has changed. She does not know how to handle serious situations, complaints, or any work relations at all; she merely laughs when she doesn't know what to say.

And worse, a former co-worker recently told me she overheard that director talking with her 3 front-line teachers about me, saying awful things. Her behavior definitely does not meet Primrose School standards of quality, positivity, and professionalism, as she indicates is my downfall in the attached screenshot of my termination email.

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Pros:
  • First pro are the precious children
  • Meals are free
  • Flexible schedule
Cons:
  • High turnover
  • On the corporate level
  • You have no one to turn to

Preferred solution: What I would like to get is the vacation hours I accrued in pay. It was over a weeks' worth of hours. It's a shame, I was wrongfully terminated and then I don't get to see any of that.

User's recommendation: Under this leadership team, you won't stand a chance if you are an honest and good person who will not allow others to intimidate you. And if you can handle the ratio's, that's a plus!! But if you call for help when you have 15 or less kids, you would be accused of the inability to maintain classroom management, regardless if you have to change 2 little ones' soiled bottoms while the rest are running amuck or if you become overwhelmed at any point, etc. Good luck!

Jen Aoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Danville, California

Disappointing Experience at Primrose School of Danville

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Updated by user Jun 04, 2025

Zero response

Original review May 14, 2025
Despite its polished appearance, the Primrose School of Danville lacks transparency and consistency where it matters mostcaring for children. Staff photos and names are absent, only appearing conveniently during licensing visits.

High teacher turnover, frequent staffing changes, and repeated incidents like biting and scratching among preschoolers raise serious concerns.
Communication is poor to nonexistent, and the owner has shown a troubling pattern of monitoring parent conversations and intimidating those who speak up.

Rather than addressing concerns, leadership often deflects criticism, as seen in responses to other negative reviews.
Parents are strongly encouraged to explore other local options. This review specifically reflects the Danville location and not other Primrose schools.
View full review
Loss:
$3500
Pros:
  • Primrose licensing has a reputation
Cons:
  • Reputation of primrose only depends on the franchise owners

Preferred solution: Full refund

User's recommendation: Do not blindly believe in Primrose, each Primrose quality largely depends on the owners and licensing does not maintain quality across locations.

Fleda Ard

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing w-2

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I have been trying to contact the company for months to receive a copy of my W-2 and have not been contacted back at all.

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Preferred solution: Apology

User's recommendation: Do not work for this company

Anonymous
map-marker Naperville, Illinois

Toxic management

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When it goes from you are doing a great job, to you aren't. Then you are told parent complaints but absolutely no proof whatsoever.

You can tell that management has their favorite staff member, and the ones that bend over backwards to do what is needed to be done.

Management won't give staff members a break while working more than 6 hours, even if it's just 30 minutes or to just step out and take a breath Management needs to be on the same page. One can't say something and then others come along and say something else

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Anonymous

Primrose of Liberty

If you're looking for childcare, please before you decide, take a look at the Missouri Child care Provider Search before you place your child there. . It's free and shows you the state standing of the licensed and religious exempt child care /school.

,

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User's recommendation: Missouri Childcare Provider Search

Anonymous
map-marker Fremont, California

Hostile management

The management is narcissistic where they are incapable of feedback, unfriendly to parents who give feedback and treat teachers very poorly. Primrose licensing really needs to start talking to parents to understand whats really happening at schools rather than taking the owners word. The owner here openly criticizes Primrose licensing showing complete disregard for licensing.

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Jacobyne-Marie T

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Verified Reviewer
| map-marker Fort Mill, South Carolina

CHILD ENDANGERMENT

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Primrose Schools - CHILD ENDANGERMENT
Original review updated Jul 19, 2024

If i could give this a 0 i would! DO NOT LEAVE YOUR KIDS IN THIS ESTABLISHMENT!

THE FRANCHISE OWNER AT THE FORT MILL LOCATION IS THE MOST INCOMPETENT PERSON TO WALK THIS EARTH! He is in charge of billing but I found out yesterday from the now ex- Director (who was truly a kind soul!) that he is the franchise owner which explains a lot of the carelessness with which he runs the school. Amazing teachers (for the most part, MS TAYLOR YOU WILL NEVER KNOW HOW GRATEFUL I AM MY DAUGHTER WAS CARED FOR AND TAUGHT BY YOU) but absolutely disorganized due to poor leadership (the franchise owner Robinson)! I have attached below the response from the franchise owner, a solid TWO BUSINESS DAYS after I visually saw a teacher neglecting my 2 year old child the morning prior at 9am, and with proof of said teacher (MEGAN)texting another teacher at the school, confirming that she was not paying attention to my child who was fussing and harming herself despite no other kids crying!

No follow up prior to the conversation attached.No sharing of said footage he saw (there are NO CAMERAS IN THE CLASSROOM SO WHAT DID HE SEE? WHY WAS THE FOOTAGE he claims he has not shared with me to vindicate the school? Food for thought!) AN ABSOLUTELY DESPICABLE HUMAN BEING! I told him my 2 yr old daughter (involved in the incident) would no longer be Attending the school But my one year old would continue until a Spot opened up for her at the school i was moving her sister to.

I found out the next morning (TODAY) through a verbal message he left With the now ex-director, (despite having my phone number and Procare account to communicate with) that he was unenrolling my ONE YEAR OLD CHILD For no reason, other than that, he is the franchise owner and reserves the right to do so. Flabbergasted is not even the word to describe what I felt hearing that.

In hindsight, I am grateful he did that and showed his character because it Magnifies his incompetence in leadership or professional skills and DECENCY. I REPEAT: if you love your children, Steer clear of the school!!

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User's recommendation: Do NOT enroll your kids

Anonymous
map-marker Fort Oglethorpe, Georgia

Tiffany Vandergriff

Tiffany Vandergriff is one of the best teachers! We enjoyed having her as our girls teachers shes caring, loving, and always on top of everything!

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User's recommendation: Tiffany Vandergriff Is one of the best! We enjoyed having her as my girls teacher!

Eamon Mxm
map-marker Dallas, Texas

Unprofessional director

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I honestly really thought primrose was a really great school, when I applied to work there I loved the atmosphere, everyone was really sweet and laid back, funny, etc. Working there for this long I can definitely say everything changed, the director is unprofessional for an example there was one teacher who got caught hitting a child in the bathroom by one of the directors but the of course the director didnt say anything!

that teacher would always hit those kids especially the ones who she knows couldnt talk really well!! she would pick and choose.

The other director is so unprofessional watching tiktoks and scrolling on facebook while theres a really sick child, the child was super sick to the point where he was starting to shake, he had a high fever of 103 there multiple codes being called but no one came to check on the child. the teacher that had the child took him to the office because of his condition, the director got mad at the teacher because we arent supposed to bring kids out of the classroom to the front even if they are sick which is very crazy to me, she told the teacher that next time she needs to wait until someone comes to the classroom, keep in mind the child is sick with a temp of 103!!!

View full review
Cons:
  • Just beyond unprofessional

Preferred solution: Apology

User's recommendation: I don’t recommend bringing your kids here!! they see these kids as dollar signs!!

Clydia Pss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Smyrna, Georgia

Primrose Smyrna West - Not What It Used To Be

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Original review updated Feb 07, 2024

We had always received such positive feedback about Primrose School of Smyrna West from neighbors, friends, and colleagues so we were confused as to our two year experience while there. As we continued to do research it seems all of the positive reviews were under the previous ownership.

Under current ownership (Nitin Gulia) we have witnessed multiple teachers resigning (mid school year), several front staff quitting, as well as kitchen staff departures. Additionally, the new talent they are bringing in typically has little to no experience (read: cheaper pay). The primary reason we pulled our children from Primrose is the constant disruption to their learning as a result of these changes. Do not let the upcoming shiny new playground distract you from the fact internally as a daycare provider this location is cutting corners, resulting in staff turnover causing a noticeable lack of continuity throughout the entire staff.

This unfortunately trickles down to the children and their learning.

Regrettably, with the premium pricing Primrose School of Smyrna West charges, we as parents did not feel like our kids were receiving a premium day care experience. We would not recommend this daycare.

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User's recommendation: We would not recommend this daycare.

1 comment
Guest

What happens or has happened to that particular establishment saddens me. I had to move on because I genuinely care about the nurturing and education of young children.

Ap A Eny
map-marker Winfield, Illinois

Threats

They allow teachers at Primrose School of Haymarket to threaten and blackmail people while caring for infants in their program. One teacher has sent me more than ten texts with direct threats, slurs (even a racial slur, and I am not a person of color), and has contacted my job numerous times to try to get me fired.

This is all happening because she was having an affair when she was going to visit family out of state, the person it was with happens to be someone I have children with. She has been harassing me since their affair ended and is relentless. The corporate office and the management at Haymarket completely dismissed my concerns.

I have lost my job over them allowing this behavior. Please don't let {{Redacted}} teach your little ones!

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Preferred solution: Apology

Demonnae B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Physical Assault and wrongful termination

On 04/05/2024 I was wrongfully terminated without any proof of allegations. They lied on my form stating I said things I did not, REFUSED to pull up cameras or show any evidence of their claims.

On 04/04/2024 Kristi (the OWNER) grabbed and pushed me to get out of the classroom with 2 eye witness there and I also told Glenn about it as well which is the other owner but nothing was done about it. I have filed a police report on her due to this. This school should not be opened. Their turn over rate is horrible for being open only 6 years.

They had a pedophilic woman work there knowing this, until I reported her to state as soon as saw what she did. At first I didnt believe it until I saw it myself. The director Tanya Mackenzie would make sick jokes with the lady every morning saying dont kiss the kids today then I seen it for myself. She then wanted me to lie about it.

This was all reported to state. This school is an endangerment to children.

They also know higher ups which is why so many things have been pushed under the rug. They dug and searched up my coworkers medication without permission which is against HIPPA laws, they forged signatures of employees as well.

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Preferred solution: Apology

User's recommendation: Please do not send your child here nor work here

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Anonymous
map-marker Las Vegas, Nevada

Neglect

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The leadership team has allowed a known abuser to continue working around children. They have admitted to knowing that this teacher does these things.

They have just swept it under the rug.

They seem to place the abuser on leave then just simply bring them back later.

DO NOT TRUST THE LEADERSHIP TEAM THEYRE LIARS!!! PARENTS BEWARE

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User's recommendation: DO NOT ENROLL YOUR CHILDREN HERE (LAS VEGAS LOCATIONS)

Michelle O Gcd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norman, Oklahoma

Taking $$$

I worked for primrose for only 5 days and they are now charging me $150 saying that that's what my training cost is. I think this is wrong and it should be against the law I will be contacting corporate asap.

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Loss:
$150
Pros:
  • Nice facility
Cons:
  • Too many kids in one class

Preferred solution: My full paycheck

User's recommendation: Be careful

Kristin B Sao

I did not enjoy the work environment. Too strict and too much yelling and not enough fun activities for the kids.

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I worked at Primrose School of North Scottsdale and was not paid for two weeks of work after I left.

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User's recommendation: It is a place where your child can learn to work hard and learn a lot but they also seem to have a lot of trouble getting along.

About

Related Companies

Roark Capital Group, Subway, Hardees, Wingstop, Arbys

Summary

Primrose Schools is a franchising company which specializes in early childhood education. It was founded by Paul and Marcy Erwin in 1982. The company headquarters is based in Acworth, Georgia, USA. Primrose Schools is a subsidiary of Roark Capital Group. It serves infants through kindergarten, after-schoolers, their families and communities. Primrose Schools launched Balanced Learning curriculum in 2001. It contains the following domains: approaches to learning, physical development, social studies, creative arts, and math. All schools are accredited through AdvancED. Primrose Schools has more than 300 franchised schools across the United States. The company supports charity organizations including Children's Miracle Network and Ronald McDonald House Charities.

Primrose Schools reviews and complaints

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